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If you no longer require a service, you can submit a cancellation request through the client area. Cancellation requests are handled separately for each service, so make sure you select the correct product before submitting the request.

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Submit a Cancellation Request

  1. Log in to your client area.
  2. Navigate to Services or My Services.
  3. Find the service you want to cancel and open it.
  4. Look for the Request Cancellation.
  5. Select the cancellation option.
  6. Choose when you want the service to be cancelled, if prompted.
  7. Enter a reason for the cancellation when required.
  8. Review the cancellation details and submit the request.
After submitting the request, you should see a confirmation that the cancellation request was received.

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Cancel Immediately or at the End of the Billing Period

End of Billing Period means the service remains active until the current billing period ends. The service is then cancelled when that period expires. Immediate means the service is requested for cancellation as soon as possible. This option may result in the service and its data being removed before the current billing period ends.
Important: Check the cancellation option carefully before submitting your request. An immediate cancellation may permanently remove your server and its data.

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Before Cancelling

Make sure you have downloaded anything you want to keep before the service is cancelled. This can include:
  • Server files
  • Backups
  • Databases
  • Website files
  • Configuration files
  • DNS or domain information
Once a service has been terminated and its data has been removed, it may not be possible to recover it. If you change your mind, contact open a ticket stating that you would like to cancel your