Common Website Errors

Here are some common website errors that you may encounter as a customer of Four Seasons Hosting, along with their possible solutions. We encourage customers to try resolving the issues themselves before reaching out to our support team:

404 Error (Page Not Found)

Solution: If you encounter a 404 error, first check the URL for any typos or incorrect page references. Ensure that the page or resource you are trying to access actually exists on your server. If the page has been moved or renamed, you can implement a redirect using our control panel.

Internal Server Error (HTTP 500):

Solution: If you come across an internal server error, check the error logs in our control panel for specific details. Common causes include misconfigured server settings, issues with file permissions, or problems with your website's code. You can try fixing the issue by reviewing your configuration or seek assistance from our support team.

Database Connection Error

When facing database connection errors, verify that the database credentials (username, password, database name, and hostname) used in your website's configuration files are accurate. Ensure that your database server is running and accessible. Check for any misconfiguration or firewall restrictions that may prevent the connection.

White Screen of Death

A white screen of death typically indicates a PHP error or a memory limit issue. Enable PHP error reporting in your website's configuration files to identify the specific error. You can also try increasing the PHP memory limit in our control panel or seek assistance from our support team if the problem persists.

Cross-Origin Resource Sharing (CORS) Errors

CORS errors occur when your website attempts to access resources (e.g., fonts, scripts, or APIs) hosted on a different domain. Ensure that the server hosting the resource allows requests from your domain. Set the appropriate CORS headers or consult our support team for assistance.

Slow Website Performance

Slow loading times can result from various factors. Optimize your website code, images, and scripts to reduce file sizes and improve caching. Consider using a content delivery network (CDN) to distribute content and improve load times. You can also upgrade to a higher-performance hosting plan if necessary.

DNS Resolution Errors:

If your website fails to resolve or displays a "DNS not found" error, confirm that your domain's DNS settings are correctly configured. Double-check the nameservers to ensure they point to our DNS provider. Allow sufficient time for DNS propagation if changes were recently made.

403 Forbidden Error:

A 403 error indicates insufficient permissions to access a specific resource. Check the file permissions to ensure they allow access to the resource. Review your website's configuration or .htaccess file to ensure it does not unintentionally restrict access.

SSL Certificate Errors

If you encounter SSL certificate errors, ensure that your SSL certificate is valid and properly installed on our servers. Verify that the domain name matches the certificate and that it has not expired. Check for any mixed content issues (HTTP elements on an HTTPS page) that may trigger warnings.

Error Establishing a Database Connection

If you encounter an error establishing a database connection, double-check the database credentials specified in your website's configuration files. Confirm that your database server is running and accessible. Ensure that your database is not corrupted or experiencing any issues.

If the Errors is not listed above please contact our Support team who will do the best to help.

Last updated